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The information, content, services and/or materials offered by Wellness On Lords on, or through its website,za (“the Website”), is made available subject to the provisions contained below.

Please read this Policy carefully before browsing the Website or using any of our services made available via the Website.

Your continued use of the Website indicates that you have read and agree to the terms of this Policy. You should not browse the Website or utilise Wellness On Lords’s services which are accessed via the Website if you do not accept this Policy.


    1. Wellness On Lords is committed to protecting the privacy and security of the personal information which is obtained by it when persons browse the Website. Wellness On Lords will only process the personal information obtained by it when persons browse and utilise the Website in accordance with the terms of this Policy and the applicable laws;

    2. For purposes of this Policy:

      1. “User/s” means the person/s who browse and/or utilise the Website, or on whose behalf the Website is accessed;

      2. “Personal Information” means the term “personal information” as defined in the POPI Act and means the Users’ personal information which Wellness On Lords acquires as a result of Users’ browsing and/or accessing the services made available on the Website;

    3. Wellness On Lords seeks to ensure the quality, accuracy and confidentiality of all Personal Information in its possession and recognises the importance of protecting Users’ privacy in respect of the Users’ Personal Information collected by Wellness On Lords when Users browse the Website. Wellness On Lords is committed to protecting and preserving the Personal Information of all Users;

    4. This Policy includes various consents and permissions by Users in respect of their Personal Information;

    5. Users will be subject to the terms of the Policy in force at the time that they access the Website. The terms of this Policy may be amended by Wellness On Lords from time to time in its discretion.


    1. Wellness On Lords strives to collect only that Personal Information which is necessary for the intended purpose of the collection;

    2. To the extent that Users elect to utilise the services offered by Wellness On Lords via the Website, Wellness On Lords shall require such Users to disclose certain of their Personal Information to it for purposes of rendering the services to such Users (for example first names and surnames, contact numbers and email addresses). Should Users elect not to provide the requested Personal Information to Wellness On Lords, such Users shall not be able to make use of the services offered by Wellness On Lords via the Website;

    3. By agreeing to the terms contained in this Policy, Users consent to the processing of their Personal Information for the following purposes:

      1. The provision and performance of Wellness On Lords’s services (and that of Wellness On Lords’s service providers) to the User which are accessed by Users through their use of the Website;

      2. Responding to queries or requests of Users;

      3. Developing online user profiles;

      4. Understanding general user trends and patterns;

      5. To enable efficient use of the Website;

      6. For security, administrative and legal purposes;

    4. The Personal Information that Wellness On Lords collects as a result of the use of the Website by Users shall only be accessed Wellness On Lords’s employees, representatives, contractors and third parties on a need-to-know basis and subject to reasonable confidentiality obligations binding such persons.


    1. By accessing the Website the Users agree and consent that Wellness On Lords may process their Personal Information for the purposes described in this Policy including providing Users with access to the Website and the contents of the Website;

    2. By providing Wellness On Lords with their Personal Information, Users consent to having such Personal Information processed in accordance with the provisions contained in this Policy, which processing is necessary to enable Wellness On Lords to carry out the actions required of it in relation to the Users when they access the Website and the services offered via the Website;

    3. Processing shall include the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as blocking, degradation, erasure or destruction of information;

    4. Users should not browse the Website, or make use of the services offered on the Website, if they do not agree with Wellness On Lords’s processing activities described in this Policy.


    1. Records of Personal Information shall not be retained by Wellness On Lords any longer than is necessary for achieving the purpose for which the Personal Information was collected or subsequently processed, unless:

      1. Retention of the record is required or authorised by law;

      2. Wellness On Lords reasonably requires the record for lawful purposes related to its functions or activities;

      3. Retention of the record is required by a contract between Wellness On Lords, or its service provider, and the User;

      4. The User has consented to the retention of the record;

    2. Users consent to Wellness On Lords retaining the Personal Information for the following purposes:

      1. Aggregate, statistical and reporting purposes and for only so long as is necessary to enable Wellness On Lords to achieve the purpose for which the Personal Information was collected or subsequently processed, subject to the further provisions of section 14 of the POPI Act;

      2. Wellness On Lords’s operational purposes and/or for production as evidence by Wellness On Lords in legal proceedings in which event records relating to the Users’ use of the Website and the Personal Information submitted by Users may be required to be retained in terms of legislated records retention requirements;

    3. Wellness On Lords shall destroy or delete records of Users’ Personal Information, or deidentify such Personal Information as soon as reasonably practicable after it is no longer lawfully authorised to retain the applicable records.


    1. Wellness On Lords may appoint certain agents, third parties and/or service providers which operate outside the borders of the Republic of South Africa. As a result, Wellness On Lords may be required to transmit the User’s Personal Information to foreign countries;

    2. Wellness On Lords shall only transfer Personal Information of Users to a third party located in a foreign country if the third party is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection that:

      1. Effectively upholds principles for reasonable processing of the Personal Information that are substantially similar to the conditions for the lawful processing of Personal Information relating to a data subject who is a natural person and a juristic person where applicable; and

      2. Includes provisions, that are substantially similar to section 72 of the POPI Act, relating to the further transfer of the Personal Information from the recipient to third parties who are in a foreign country;

    3. The purpose of the trans-border flow of the User’s Personal Information may include, but is not limited to data hosting and storage;

    4. By continuing to browse and use the Website, Users are deemed to consent to the trans-border flow of their Personal Information as detailed above.


    1. Wellness On Lords shall secure the integrity and confidentiality of Users’ Personal Information in its possession or under its control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to, or unauthorised destruction of Users’ Personal Information and the unlawful access to or processing of such Personal Information;

    2. While Wellness On Lords cannot warrant the security of the Personal Information provided by Users, Wellness On Lords will take reasonable measures to continue to identify all reasonably foreseeable internal and external risks to Users’ Personal Information in Wellness On Lords’s possession or under its control, shall establish and maintain appropriate safeguards against the risks identified, shall regularly verify that the safeguards are effectively implemented and shall ensure that the safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.


    1. Users have the right:

      1. To be notified that their Personal information is being collected;

      2. To be notified in the event that the Personal Information has been accessed or acquired by an unauthorised person;

      3. To request Wellness On Lords to confirm whether or not it holds any Personal Information pertaining to such User and the right to request Wellness On Lords to provide the record or a description of the Personal Information about the applicable User held by Wellness On Lords;

      4. To request Wellness On Lords to correct or delete the Personal Information that it holds on a User’s behalf, in instances where the Personal Information is incorrect, incomplete, irrelevant, excessive, inaccurate, out of date, misleading or has been obtained unlawfully;

      5. To request Wellness On Lords to destroy or delete such User’s Personal Information if the information is no longer needed for the original processing purpose, alternatively if the User withdraws their consent and there is no other reason or justification to retain such Personal Information, further alternatively, if a User has objected to their Personal Information being processed and there is no justified reason for the processing of the User’s Personal Information;

      6. Not to be subject, under certain circumstances, to a decision which is based solely on the basis of the automated processing of the Personal Information intended to provide a profile of such person;

      7. To submit a complaint to the information regulator established in terms of the POPI Act;

      8. To withdraw their consent to the processing of their Personal Information at any time;

      9. To object, on reasonable grounds relating to the particular situation of the User, to the processing of the Personal Information unless the applicable legislation allows or requires such processing;

      10. Not to have their Personal Information processed for purposes of direct marketing by means of unsolicited electronic communication;

      11. To object to the processing of Personal Information for direct marketing purposes and to object to the processing of Personal Information processed for purposes of direct marketing by means of unsolicited electronic communications;

      12. To institute civil proceedings regarding the alleged interference with the protection of their Personal Information.


    1. When Users access the Website certain information will be automatically collected in relation to the Users’ visit to the Website, such information includes but is not limited to:

      1. Users’ browser types and versions;

      2. Users’ operating systems and information about Users’ use of the Website including details of the Users’ visits to the Website (such as pages viewed and the resources that the Users accessed on the Website).

    2. The Website also uses different types of cookies, such as: cookies which provide web analytics services, flash cookies and other types of cookies. Wellness On Lords’s hosting agents and/or service providers may automatically log Users’ “IP addresses” (the unique identifiers for Users’ computers and/or other access devices). The aforesaid information collected by Wellness On Lords is for aggregate purposes only and cannot be used to identify Users personally.

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